47^th Global Nursing & Healthcare Conference

Biography

Biography: Marsha Sinanan-Vasishta

Abstract

In our  ever changing landscape of healthcare, we are in a constant race to balance value based purchasing, with the patient experience and employee engagement. Here at The Allen Hospital, we embarked on a journey of continuous quality improvement that first relies aon several key feedback loops in order to be successful in how we approach both improving quality indicators and patient satisfaction. Through several “Deep Dive” events, we were able to (and continue), to gather interprofessioanl teams (MD, RN, Nursing Support Staff, Environmental Services, Laboratory, Materials Management, IT, Pharmacy, Food & Nutrition, Talent Development, Operations, Nurse Administrators, Quality Dept) who brain storm together for an all day event. The Deep Dive gives the opportunity to create innovative , practical and sustainable  solutions that align with both the organizational vision and mission. Through the use of this technique, we are able to:

·         Review current state (define the problem and review data related to the problem statement)

·         Brain storm on solutions by emerging themes

·         Action plan around suggestions

·         Create process oweners for sustainability

·         Reveiw of outcome metrics

·         What’s working well and what do we need to modify?

·         Most of all build highly effective, engaged and agile teams

Many actionable and highly interactive solutions have been implemented and sustained though the use of these events. In addition to improving the patient and employee experience, Deep Dives give us the opportunity to get to a granualar level of problem solving.