Monisola Yetunde Jane OMISHAKIN
Osun State School of Midwifery, Osogbo, Nigeria
Title: Clients’ satisfaction with maternity care and services among newly delivered women in State Specialist Hospital Osogbo, Nigeria
Biography
Biography: Monisola Yetunde Jane OMISHAKIN
Abstract
Satisfaction is one of the most important findings that service providers will enquire about from an individual consumer. The need for evaluation of consumer satisfaction with maternity care is increasingly important due to population explosion, rapidly advancing technology and expansion of healthcare services, discovery of new and complex complications as well as rising cost of healthcare. Patient’s satisfaction has been linked to quality of services given and the extent to which specific needs are not met. The purpose of the study was to assess clients’ satisfaction with maternity care and services/facilities among newly delivered women. Methodology: A descriptive study of 132 respondents who had utilized the antenatal care/services, intranatal care/services and postnatal care/services from the State Specialist Hospital, Osogbo. The respondents were selected randomly from the Child Welfare clinic. A self-structured questionnaire/ interview guide was used to elicit responses from the respondents. Findings: A reasonable number (65.1%) of the respondents rated the care received as “good” while less than average were satisfied with the maternity facilities available in the hospital. The aspects of care/services liked most were health education on diet, exercise, personal hygiene; level of expertise of the caregiver and opportunity to clarify doubts while the aspects of care/services disliked most were pain management in labour, implementation of birth plans and involvement of relatives in their care and sanitary facilities in the ward. Age of client, parity, educational background, pain management and cost of services were factors identified to affect client satisfaction. In conclusion, ward managers should set standards of a level of care to be attained taking into consideration aspects of pain management in labour and encouragement at delivery, birth preparedness and complication readiness, postnatal care and sanitary facilities. Recommendations: Quality assurance/ control units should be established and functional in health facilities to maintain quality care